Refund policy

At Royal Mart, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

You may request a return or exchange if:

  • The product is damaged, defective, or incorrect

  • The item received does not match the order

  • The return request is made within 7 days of delivery

  • The product is unused, unworn, and in its original packaging

Certain items such as personal care, perfumes, and beauty products may not be eligible for return due to hygiene reasons unless damaged or incorrect.

Non-Returnable Items

The following items are generally non-returnable:

  • Used or damaged items (not caused by delivery issues)

  • Beauty, skincare, and personal hygiene products (if opened)

  • Items without original packaging or tags

  • Sale or discounted items (unless damaged or incorrect)

Return Process

To request a return:

  1. Contact Royal Mart customer support with your order number and reason for return

  2. Our team will review your request and guide you through the return process

  3. Returned items will be inspected after receiving them

Refund Policy

  • Approved refunds will be processed after item inspection

  • Refunds are issued via the original payment method or store credit

  • Refund processing may take 7–10 business days

  • Delivery charges are non-refundable unless the return is due to our mistake

Exchange Policy

  • Exchanges are subject to product availability

  • If the replacement item is out of stock, a refund or store credit will be provided

Return Shipping

  • If the return is due to damaged, defective, or incorrect items, Royal Mart will cover return shipping

  • For other reasons, return shipping costs may be borne by the customer